Info COVID-19

Guest safety and routines

Q: Which new cleaning routines/rules does Columbus Monte-Carlo have in relation to Covid-19?

A: We are taking all necessary precautions to insure your stay is safe and enjoyable. Our customers and teams safety is our priority. We have obtained the "Monaco Safe” label, a certificate and government guarantee stating that Columbus Monte-Carlo adheres to the preventative measures implemented for clients’ and visitors’ safety.

Here are examples of what we do at our hotel for securing the safety of our guests and teams:

• We follow the guidelines and recommendations of the Monegasque authorities and are certified with the Monaco Safe label
• We offer disinfectant dispensers in public areas to our guests
• Regular disinfection of exposed surfaces such as door handles, card terminals and elevator buttons
• Items presenting a contamination risk (pencils, room directories, etc) have been removed from the rooms and are available on simple demand
• Increased focus on hand hygiene
• Increased cleaning and hygiene protocols

If you have any further questions, please contact our reservation agents (+377 92 05  90 00) before your arrival. Our reception team will give you updated information upon your arrival.

This information is valid until further notice and may be updated

Q: Which behaviour is expected of guests?

A: We ask our guests, for their own safety, to follow common social distancing and hand sanitation recommendations.

Here are examples of security precautions that anyone can take to protect themselves and others from COVID-19:

• Wearing a mask
• Frequent hand washing
• Have hand disinfection ready
• Avoid unnecessary hand contact
• Avoid touching eyes, mouth and nose
• Cover the mouth with the elbow when coughing and sneezing
• Keep at least two meters away from coughing or sneezing persons

This information is valid until further notice and may be updated

Cancellation and rebooking

Q: Can I cancel or change my reservation?

A:  We currently only offer flexible rates, which grant you free cancellation until 48h before your arrival. For all reservations made after March 17th 2020, we are confident that you were aware of the travel restrictions and other risks and therefore the cancellation policy stated in your booking confirmation applies. If you booked a non-refundable rate and need to cancel, full penalties will apply.

If you did not book with the hotel directly, please contact the distributor (booking.com, Expedia etc. ) for information regarding your booking.

Please contact our reservation team (+377 92 05 90 00) for more information.

Q : I am worried due to the spread of Covid-19 and want to cancel my hotel stay, is that possible?

A: It is understandable that one can be worried but we assure you that the well-being, health and safety of our guests and team members is our top priority. You can read more about how we are handling guest safety here. Should you still wish to cancel your stay please contact our reservation team (+377 92 05 90 00) who will inform you of the alternatives.